All experts /Berenice Rioux
๐Ÿ‘จโ€๐Ÿ’ผ Business
๐Ÿ‘จโ€๐Ÿ”ง Operation

Berenice Rioux

Head of Revenue Operations at Skello

๐Ÿ‡ซ๐Ÿ‡ท French & ๐Ÿ‡ฌ๐Ÿ‡ง English
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100ย โ‚ฌ
/30 min (HT)
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About

Bรฉrรฉnice is an expert in building process and implementing solutions for Revenue teams.

Given her 5 years of experience, leading a team of consultants and working for over 200 clients in Europe and North America (Saas, Industry, IT Services, Transportation, etc.), she will guide you in the implementation of the best process and tools to optimize your business results.

Currently, at Skello, she is heading the team in charge of the redesign of the main CRM as well as the automation of the billing system (for over 10k customers) to gain productivity and reach profitability. She was also accredited by Hubspot to give all the official trainings in France and be part of the Hubspot Academy.
Bรฉrรฉnice will help you identify the revenue gains possible and the best solutions to implement to achieve your business goals. Thinking about building your own team of RevOps specialists, she can help you decide where to start and how to organize it!

Experiences
Head of Revenue Operations
Skello
March 2023 - Present (8 months)

Skello is a European company whose mission is to reinvent the working experience of field teams, enabling them to better anticipate, organize and communicate. How do we do this? Through collaborative and intuitive technology.

Consulting & Operations Manager
Markentive
Apr. 2021 - Apr. 2023 - 2 years 1 month

1. Business/Revenue Operations
Data architecture projects, complex CRM implementations and optimization of existing systems
Definition and implementation of Marketing, Growth, Sales, Onboarding, CSM and Support processes
Quality assurance for team projects
Reporting on operational performance

2. Management of a team of 6 consultants
Onboarding process
Team skills development
Implementation of personalized development tracks

3. Account Management - Management of customer satisfaction, upsells, cross-sells and renewals on the team's customer portfolio

Project Lead CRM & Sales Enablement
Markentive
Sept. 2020 - May 2021 - 9 months

โญ๏ธ Referent for CRM and Sales enablement issues
โญ๏ธ๏ธ Continuous improvement of our offering, processes and service quality
๏ธโญ๏ธ Support and skills development for teams working on CRM and Sales projects
โญ๏ธ Member of Markentive's Innovation team

Consultant CRM, Sales & Marketing Automation
Markentive
May 2019 - Apr 2021 - 2 years

๐Ÿš€ Consulting in CRM strategy, sales enablement & digital marketing
๐Ÿš€ Implementation of CRM tools, Marketing Automation & integration into existing IT ecosystems (definition and advice on overall architecture)
๐Ÿš€ Marketing and Sales support for acquisition (inbound and outbound), activation, lead conversion but also customer retention and recommendation optimization

Accounts followed: OCTO Technology, Epsor, Prestashop, Solocal, Didomi, L-expert-comptable.com, Total Lubmarine, Zeop... and many more!

At Markentive, we see ourselves as "Growth Enablers", helping ambitious companies to grow. Our business? To bring you the talents, processes and technologies you need to succeed in your transformation. With the REBELยฎ approach (RE-solve, B-uild, E-xecute, Learn), our ambition is to offer you the best of the agency, integration and consulting worlds, by providing you with an actionable end-to-end service. So whether your project involves finding inspiration, building a digital ecosystem (CRM, Website, Marketing), executing campaigns or simply training, we're here to help.

Everyday tools: HubSpot, Salesforce, Pardot and anything else that can help our customers consolidate their growth!

Project Manager
Createen
Feb. 2017 - Sept. 2018 - 1 year 8 months

Video and Digital Marketing Agency
- Taking customer briefs and drawing up creative proposals
- Project coordination and management of internal teams, external
suppliers and customer relations
- Specialization in digital media (videos, augmented reality,
virtual reality, applications, web content)
- Responsible for a portfolio of around ten clients (customer relations)
- In-house marketing projects: redesign of the agency's website
articles and voice-overs, etc.

Junior Innovation Project Manager - International Marketing
Yves Rocher
July 2016 - Dec. 2016 - 6 months

- Observe global trends, compile and analyze them (ige, competitive intelligence, trend consultants, store check)
- Meet suppliers: packaging innovation, make-up subcontracting
- Assist product managers in innovation projects and the Innovation Marketing Director in her daily tasks.

Events Coordinator - Intern - Novotel Dubai Al Barsha
AccorHotels
Feb. 2014 - May 2014 - 4 months

- Response to email, telephone and on-site requests: Site visits with customers
- Sales proposal based on customer needs
- Coordination with hotel departments
- Organization of events
- Contract management and payment

Human Resources Intern in charge of Training and Sustainable Dvlpt
Novotel & Ibis Dubai Al Barsha - Accor
Jul 2013 - Feb 2014 - 8 months
One-to-one mentorship program
Forge a lasting partnership through our recurring one-to-one mentorship program
Session
100ย โ‚ฌ
/30 min (HT)
Vanilla JS - Inline Embed Cal.com

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