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๐Ÿ’Œ Customer service

Augustinย Tiberghien
Head of Customer Success at Spendesk

Augustin is an expert in customer success strategy, customer journey and experience all along the funnel.
He has a solid 5-year experience as Customerย Success Manager (individual contributor, manager then head of) in a fast-growing startup (Spendesk)
Has been working with onboarding, expansion, key account managers within his department while opening Spanish, Italian and French markets.
Not sure on which KPIs to track, want to review your customer journey and the compensation plan of your teams ? Better call Augustin !

Session :
100ย โ‚ฌ
Guillaume Dretz
Customer Operations Leader at Swan.io

Guillaume is an expert in customer service strategy, customer experience design and customer operations management.

He has a solid 8-year experience as an entrepreneur and 6-year experience as an employee of fast-growing startups including Stripe, Spendesk, Vybe, and Swan, working both on B2B and B2C environments.
Not sure on who to hire or how to structure your team? Need advice on how to support and retain your customers? Are you struggling to manage a high volume of customers? Want to make your customers' journey unforgettable? Better call Guillaume!

Session :
100ย โ‚ฌ

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