Vincent's whole career is all about customer services.
He had the opportunity to experience most (if not all) of the challenges a customer service could face :
- from the beginnning : the set up (tools, teams, processes), to the performance enhancement.
- for online businesses and for retails
- from small companies to the biggest of all : Apple (delivering training to the best customer service for about 10 years).
- for inside services and for outsourcers
- for BtoB and BtoC
- for customers in France, in EMEA and Worldwide.
Vincent will help you overcome whatever challenge your company or your customers could face.
Here are a few examples of recent questions :
"Why aren't my customers more satisfied ?"
"How to handle exceptions to my Terms & Conditions ?"
"What profile should I look for to join my team ?"
"Should I outsource my customer service and how to monitor it ?"
"What can I do to ensure each member of my team is able to handle 100 tickets/day ?
It's been a while we were thinking about changing our Go-To-Market strategy with my co-founder. We had instincs on what needed to be done but we wanted to get validation from experienced people in our niche. We booked 3 calls with 3 expert in 3 days. It didn't fail. They help use refine our strategy in details and helped us build a clear roadmap for the next year.
Better Call is now my go-to ressource when I need quick inputs from experts on a specific topics.
A high-quality solution for swiftly connecting with technology experts. Better Call offers pertinent responses that significantly expedite the advancement of projects.
Based on my experience, I highly recommend it for anyone seeking efficient and reliable tech consultations.
Great experience on Better Call! In just a few clicks, we can easily organize a fruitful exchange with an expert on our current issue.
In one word: efficient.
I was looking for real strategic and hands-on expertise on a specific topic (SEO). Thanks to Better Call, I was able to book a call with JB, one of the top experts in the field, in less than 2 days.
In just 30 minutes of the call, JB was able to provide me with a wealth of highly actionable advice for the short term, no nonsense. We easily saved several hours of work.
The ability to tap into the best experts on each subject is an invaluable resource for any business leader.
